USE CRT-261 PRACTICE EXAM SOFTWARE FOR SELF EVALUATION

Use CRT-261 Practice Exam Software For Self Evaluation

Use CRT-261 Practice Exam Software For Self Evaluation

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Tags: CRT-261 Reliable Test Dumps, Latest CRT-261 Exam Online, CRT-261 Review Guide, New CRT-261 Exam Vce, Latest CRT-261 Exam Discount

P.S. Free & New CRT-261 dumps are available on Google Drive shared by Pass4suresVCE: https://drive.google.com/open?id=17-OSqxdfpZ90J3CRrfpbrKi947Lgxex8

Exams like the Salesforce CRT-261 exam provided by Salesforce are crucial for the advancement of your career. Candidates want to succeed on their Certification Preparation for Service Cloud Consultant exam. For candidates to study for and successfully pass their chosen certification exam the first time, Pass4suresVCE provides Certification Preparation for Service Cloud Consultant CRT-261 Exam Questions. You may use the top CRT-261 study resources from Pass4suresVCE to prepare for the Certification Preparation for Service Cloud Consultant exam. Salesforce CRT-261 exam questions are a dependable and trustworthy source of training.

Keeping in view different preparation styles of Salesforce CRT-261 test applicant Pass4suresVCE has designed three easy-to-use formats for its product. Each format has a pool of Certification Preparation for Service Cloud Consultant (CRT-261) actual questions which have been compiled under the guidance of thousands of professionals worldwide. Questions in this product will appear in the Salesforce CRT-261 final test.

>> CRT-261 Reliable Test Dumps <<

Latest Salesforce CRT-261 Exam Online | CRT-261 Review Guide

Fate is not an opportunity but a choice. As long as you choose our CRT-261 exam materials, you will certainly do more with less. Your work efficiency will far exceed others. CRT-261 practice guide has such effects because they have a lot of advantages. Not only our CRT-261 Practice Braindumps can help you study the latest knowledage on the subject but also it will help you achieve the certification for sure so that you will get a better career.

Salesforce CRT-261 exam measures the candidate's knowledge on topics such as case management, contact center analytics, omnichannel routing, and service cloud solution design. CRT-261 exam consists of 60 multiple-choice questions that must be completed within 105 minutes. CRT-261 Exam is conducted online and is proctored, ensuring that the certification is prestigious and respected in the industry. With the CRT-261 certification, individuals can prove their expertise in service cloud and improve their career prospects.

Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q41-Q46):

NEW QUESTION # 41
Cloud Kicks (CK) provides customized support based on product line and plans to expand from voice-only support Support agents are certified on one or more specific product lines.
CK would like to provide support through chat, social, email, video, and web and are striving for a consistent customer experience. Agents will be trained in one or two of the new support methods, in addition to voice support.
What is the recommended solution to meet the requirements?

  • A. Knowledge One with Article Recommendations
  • B. Omni-Channel with Skills-Based Routing.
  • C. Live Agent and Live Message
  • D. Experience Cloud with self-support

Answer: B


NEW QUESTION # 42
Universal Containers wants to offer its customers interactive chat as well as Case processing. The same team of Service Representatives will be handling both types of communication from customers. Which solution should a Consultant recommend to ensure that Service Reps are only assigned an appropriate number of issues?

  • A. Live Agent
  • B. Process Builder Assignment
  • C. Omni Channel
  • D. Case Assignment Rules

Answer: C


NEW QUESTION # 43
A Service Consultant has been asked to design a solution for Service Reps to communicate with customers via Twitter What should the Consultant recommend implementing in the Lightning Service Console?

  • A. A Custom Component
  • B. The Social Feed
  • C. A Twitter Macro
  • D. The Case Feed

Answer: D


NEW QUESTION # 44
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. Which two recommendations should a Consultant suggest to help decrease customer wait times? Choose 2 answers

  • A. Set up a Salesforce Customer Community that will allow customers to create cases online.
  • B. Create a case escalation rules to route high-priority cases directly to supervisors for resolution.
  • C. Set up analytical snapshots to capture key case information and create historical trending reports.
  • D. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.

Answer: A,D


NEW QUESTION # 45
UC is in the process of implementing Service Cloud. In which order should the data be migrated?

  • A. Users, contacts, accounts, cases
  • B. Accounts cases, users, contacts
  • C. Users, accounts, contacts, cases
  • D. Accounts, contacts, cases, users

Answer: C


NEW QUESTION # 46
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Latest CRT-261 Exam Online: https://www.pass4suresvce.com/CRT-261-pass4sure-vce-dumps.html

P.S. Free & New CRT-261 dumps are available on Google Drive shared by Pass4suresVCE: https://drive.google.com/open?id=17-OSqxdfpZ90J3CRrfpbrKi947Lgxex8

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